Refunds & Returns Policy
1. Overview
At Joyful Pets LLC, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This policy explains our return, refund, and exchange process to ensure a smooth shopping experience.
By purchasing from joyfulpetsllc.com, you agree to the terms outlined below.
2. Return Eligibility
We accept returns under the following conditions:
✅ Items must be unused, unworn, and in original packaging
✅ Returns must be initiated within 30 days of the delivery date
✅ Proof of purchase (order confirmation or receipt) is required
⛔ Non-Returnable Items:
Opened or used pet food, treats, or perishable goods
Hygiene and grooming products (e.g., shampoos, brushes, litter)
Personalized or custom-made items
Gift cards and final sale items
3. How to Initiate a Return
📩 Step 1: Contact us at Info@joyfulpetsllc.com with your order number and reason for return
📦 Step 2: We will provide return authorization and shipping instructions
🚚 Step 3: Send the item back using a trackable shipping method (customer is responsible for return shipping costs unless the item was defective or incorrect)
🛍️ Step 4: Once we receive and inspect the item, we will process your refund or exchange
4. Refund Process
💳 Approved refunds will be issued to the original payment method within 5-7 business days after item inspection
💰 If your refund is delayed, check with your bank or payment provider before contacting us
🔄 Exchanges are processed once the returned item is received and approved
5. Damaged or Incorrect Items
We sincerely apologize if you received a defective or incorrect product! Please follow these steps:
📸 Take clear photos of the item and packaging
📩 Email us at Info@joyfulpetsllc.com with your order number and issue details
🚀 We will send a replacement or full refund at no extra cost
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
✅ Check your bank account again
✅ Contact your credit card provider (processing times may vary)
✅ If you still have issues, email us at Info@joyfulpetsllc.com
7. Cancellations & Order Changes
🚫 Orders can only be canceled or modified before they are shipped
📦 Once shipped, the return policy applies
8. Who Covers Return Shipping Costs?
🎯 If the return is due to our error (wrong item, damaged product), we will cover return shipping
📦 If returning for personal reasons (change of mind, wrong size), customers are responsible for return shipping
9. Contact Us
If you have any questions regarding returns or refunds, feel free to reach out!
📧 Email: Info@joyfulpetsllc.com
📞 Phone: +1(917)574-3470
🌍 Website: joyfulpetsllc.com
🐾 At Joyful Pets LLC, we strive to make your shopping experience worry-free! 🐾